The merger brings advanced experience and technology to support both data and voice systems to customers in the Central and Northern California regions. Layer 3 IT and TOTLCOM have served mutual customers over the years, where TOTLCOM served the voice technology needs, and Layer 3 IT supplied the data service needs. Now the customers have one company to call for all their technology needs, whether it be voice or data.
“This is a marvelous opportunity for us to bring more benefits to our customers,” stated Sam Bishop, Founder, and CFO of TOTLCOM. “VoIP telephone systems are now part of the data network, and we are called upon frequently to help solve issues caused by both systems running on the same network. For example, it is vital that voice take precedence over data, or the conversation will be severely disrupted. It takes specialized expertise to make this happen perfectly. After seeing the exceptional service we provide, customers have asked us to take over their data networks too. Now we are in a much better position to do so.”
"Joining forces with TOTLCOM is a big deal for us,” says Jared Krick, President of Layer 3 IT, Inc. “It gives us the ability to offer our comprehensive IT services to a much larger client base. The coolest part of this merger is that our cultures are a perfect fit. TOTLCOM’s motto is “Customer Satisfaction is our Standard, not our Goal.” That’s fantastic. While we don’t have a motto per se, our mantra is similar in that “we serve people, and not computers.” In a world of giant corporations and automated systems, it’s more important than ever to have a local provider that treats us like humans and not just another number in line. We’re excited to provide that service to more businesses in our newly-expanded area. Let’s do this!”
A Leader in the Communications Industry
Since 1973, TOTLCOM has been at the forefront of the voice communications industry, winning awards and receiving a slew of accolades. But, more importantly, taking special care of their customers. Thousands of business customers have benefited from their commitment to customer satisfaction.
TOTLCOM is an aggressive telecommunications services company and has provided innovative voice and data telecommunication solutions for more than four decades. It was founded in Santa Cruz, California, as a Radio Common Carrier – providing car telephones and paging services. But foreseeing the pending opportunity to introduce advanced technology to businesses, Sam Bishop began offering phone systems in 1982, before the actual breakup of AT&T and the Bell Systems companies.
Just as they did four decades ago, the TOTLCOM team has successfully predicted pending telecommunications technology changes and migrated from electronic to digital and now to Voice over Internet Protocol (VoIP) and cloud-based services. TOTLCOM customers reap the benefits of using cutting-edge telecommunications technology to increase productivity and profitability provided by a long-standing company they can trust.